Support
LUPAD Support
Your project doesn’t end at delivery.
So LUPAD Support helps you get a fresh copy of your files and find answers, all in one place.
Every file since 2016.
Still here.
We back up every project we shoot. So if you lose a drive or need a photo from years ago, just ask.
Years of projects in the archive.
Tell us the project
Send the event or business name, plus an approximate date and venue. That’s usually enough, so don’t worry about exact details.
We find it
Then our team locates your project in the archive and confirms what’s available.
Download again
Finally, you get a fresh download link, in the format and size you need.
Covered, long after delivery.
Lifetime backups.
We keep every project since 2016. If you lose your copy, get it again, anytime.
- First, name the project: event or business name, an approximate date and venue.
- Then say what you need: the full set, or specific photos and videos.
- Finally, tell us where it’s going: print, website or social media.
Official receipts.
We’re a registered business, so we’re ready for corporate and government paperwork.
- Registered with BIR and DTI.
- PhilGEPS-registered for government projects.
- If you need a copy of a past receipt, we can also resend it.
Know where your work can go.
Social media, website, ads, TV or print. However, usage depends on your project agreement, and music in our productions is licensed for commercial use. So if you want to use your work somewhere new, check with us first.
Questions? Answers.
Files and downloads
How do I get files from an old project?
Send a request with the project or event name, an approximate date and the venue. Then we’ll find it in our archive and send you a new download link. We’ve kept every project since 2016.
My download link expired. What now?
No problem. Just send a request with the project name, and then we’ll send a fresh link.
Can I get the raw photos or footage?
Of course, you can ask. Tell us which project and what you need it for, so we can let you know what’s available.
Can I get a vertical version for Reels or TikTok?
It depends on the package you availed. So send us the project name and the platform, and we’ll let you know what’s included and what’s possible.
Receipts, rights and posts
Do you issue official receipts?
Yes. We’re registered with BIR and DTI, as well as PhilGEPS-registered for government work. Just let us know, and we can also resend a copy of a past receipt.
Can I use my video for ads, TV or print?
It depends on your project agreement. Music in our productions is also licensed for commercial use. If you plan to use the work somewhere new, check with us first. See Licensing.
Can you update our 360° virtual tour?
Yes. Whether it’s new photos after a renovation, updated hotspots or help embedding the tour on your website, send us a request with the details.
There’s a mistake in a caption, tag or name on your page.
Just send us the link to the post, as well as the correct details. We’ll review it and fix it as soon as we can.
Can you remove a photo from a post?
Yes. Just send us the link to the post, and also tell us which photo, by its number in the album or with a screenshot. We’ll review your request and remove it as soon as we can. Request a photo removal
Can you remove part of a published video?
Unfortunately not, because once a video is uploaded, the platform doesn’t let us cut or remove part of it. Send us the link and the timestamp anyway, and we’ll review your request and talk you through the options.
Can we book the same crew again?
Of course. Start a project and mention your previous shoot, so we can do our best to bring back the same team.
No matching answers. Send us a request and we’ll help.
Send a LUPAD Support request.
Tell us what you need. A real person on our team will get back to you.